Service Commitment

How we support reliability, availability, and customer success

Our promise

SPEC Innovations is committed to providing reliable, responsive support for Innoslate and Sopatra. You can contact our team however you prefer through: 

  • email
  • phone
  • video share

We provide a 24-hour business response commitment for all support requests. Issues with higher urgency are escalated and addressed with priority. 
Promise

 G2 Best Report

Recognized for customer support 

 SPEC Innovations has been recognized by G2 for Best Support in Systems Engineering Software, based on customer feedback and real-world usage. 

<strong>Contact Us →</strong>
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How support works

Users can submit support tickets through the customer portal, which are tracked there. A support agent will respond on average 

  • Issues affecting system availability are prioritized
  • Other requests are handled through standard support workflows

We work directly with customers to diagnose and resolve issues and provide updates until the issue is resolved. 

Incident handling 

When issues occur, they are evaluated based on severity and addressed accordingly.

Customers are informed when relevant, receive updates during resolution, and are notified when the issue is resolved.
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Maintenance

We apply regular updates to maintain system performance, security, and stability.

Planned maintenance is scheduled to reduce disruption.

See Release Notes →

More support

Beyond great service, SPEC Innovations offers a wide range of learning opportunities.
communities
Community User Group

Seek advice and network with other Innoslate and Sopatra users.

View Community →
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Learning Hub

Take free on-demand courses and view paid training options led by expert engineers.

Check out Learning Hub →
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Help Center

Search through the well-documented user manual for technical help.

Visit Help Center →
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In-App Help Bot

Use the AI Help Bot in the Innoslate app to ask for help and advice.

See Use Cases →

More resources

Collaborate seamlessly to accelerate innovation on a cloud platform that prioritizes safety, security, and compliance.

Contact Support

See why we are rated "Best Support" by G2 in Systems Engineering Software. Talk to our experienced support staff.

Contact Our Support Team →
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Trust Center

For more information on security, service agreements, and compliance.

Trust Center →

On-Premise Deployment

Innoslate Enterprise is the on-premise version that gives you control of your data.

Learn More →

Help Center

Explore the user manual for Innoslate and Sopatra.

Help Center →

Contact our sales team

 We can provide documentation and help you evaluate Innoslate and Sopatra for your environment. 

<strong>Contact Us →</strong>